Online Shopping Policies
“No Concern Returns” Personal service before and after the sale. See the most customer-friendly return policy in the business outlined below. Rest assured “The Purple Buildings” are your best choice for brand name lighting, ceiling fans & more.
Industry Leading 30 Day Return Policy
All like-new (uninstalled in original packaging) merchandise may be returned for a refund to the original form of payment less our shipping and handling (typically 10% – 20%) within 30 days of pickup or delivery, selecting in-store pick-up does not remove shipping and handling fees (typically 10% – 20%) issued by the manufacturer. All returns must be in as-new condition, properly packaged in original packaging with all parts and manuals also properly packaged in original condition. If a returned item is determined not to be in “like-new” condition, additional fees will be deducted from your refund or your refund may be denied completely. Any missing parts or damaged packaging will be subject to a minimum $50 service fee. Please click here > RMA Request Form to start our hassle-free return process.
Defective & Damaged Items
Customer agrees to inspect all products within 24 hours, if any items are damaged or missing parts please visit our Parts Request Form. Damaged items will be replaced at no charge upon proper notification within 7 days of receipt of items. The manufacturer will send replacement parts directly to your home or we will arrange for an in store exchange if necessary. *Please note the manufacturer(s) may request you to send pictures of the damaged/defective item(s). If damaged or missing parts are reported after 7 days customer is responsible for all manufacturer costs for replacement parts including shipping and handling.
Items NOT Eligible For Returns
Recessed lighting, under cabinet lighting, track lighting and landscape lighting including all components or accessories are all NOT eligible for return or exchange. Previously installed or modified fixtures are not eligible for return.
No Cancellations Allowed
Once we receive your order it is processed immediately, this means that no changes or cancellations can be accepted. To start our return process please fill out an RMA Request Form.